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SemaConnect Basics

What kind of charging does SemaConnect offer?
Are SemaConnect charging stations compatible with my vehicle?
What do the lights on the SemaConnect stations mean?
How long will it take to charge my EV?
How far can I travel per charge in my EV?

SemaConnect Account

What is a SemaConnect Account?
How do I get a SemaConnect Account?
Do I have to associate payment with my SemaConnect Account?
How much does a SemaConnect Account cost?

SemaConnect Pass

What is a SemaConnect Pass?
How do I get a SemaConnect Pass?
Will I automatically get a SemaConnect Pass when I sign up for a SemaConnect Account?
How do I activate my SemaConnect Pass?

How to Charge

Do I need a SemaConnect account to initiate a charging session?
How do I start a charging session by using my SemaConnect Pass?
How do I start a charging session by using the SemaConnect App?
How do I start a charging session by using the PlugShare App?
How do I start a charging session by phone?
How do I activate a charging session at a members-only or private station?
Will my SemaConnect account work at other brands of electric vehicle charging stations?

Charging Fees

Why do SemaConnect stations have different prices at different locations?
How can I tell how much a charging station will cost me?
I paid for my charging session with my credit card and only charged for an hour. Why is there a $20.00 charge on my card?

Locations

How do I find a SemaConnect Station to charge my EV?
I know there is a SemaConnect Station at the office building next door, but when I search for it on the app, nothing comes up. Why can’t I see this station?

Customer Care

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