SemaConnect is now Blink Charging!
SemaConnect was acquired by EV infrastructure leader, Blink Charging in June 2022 and since then, we have been integrating the two companies to be more efficient and impactful and be able to rapidly grow with increasing demand for EV charging infrastructure.
We are very excited to become fully integrated as Blink Charging and expand EV infrastructure domestically and globally. Soon, all SemaConnect drivers and customers will be moved to the Blink Network where you will have access to a new and improved charging experience, designed from the latest technologies available.
As Blink, we will be able to offer a wide-ranging portfolio of charging solutions to fit the needs of any customer, public or private, small, or large. Now, with a local presence throughout the world, we are driven to bring EV charging to everyone who needs it, whether you are in Greece, London, Tel Aviv or the US, we have you charged. We are committed to continuing to provide EV drivers and clients with great service and look forward to the opportunity to further drive EV adoption as Blink.
What does this mean for you?
For SemaConnect station owners or station hosts, your charging stations and all organizational settings will be migrated to the Blink network for you. You will retain your pricing, access, and other management features. If you also own Blink charging stations, you will now be able to manage your entire program from a single portal. In addition, you have access to new products and purchasing options for your residential and commercial chargers.
For SemaConnect drivers, your driver account will be migrated to the Blink Network. If you already have an existing Blink account, your two accounts will be merged, and all existing funds transferred. To access the new network, you will need to download the new Blink mobile app as the current SemaConnect mobile app and website will be discontinued.
To answer some of your questions, we’ve developed materials to help our Drivers, Hosts, and Channel Partners understand what’s happening next.
Driver FAQ
What are the benefits of joining the Blink Network for drivers?
Once the transition is finalized, former SemaConnect drivers will now only need to use their Blink membership to charge on both SemaConnect or Blink hardware. In addition, they will be able to use the recently redesigned Blink mobile app to start a charge on these stations.
I'm a driver and have both a SemaConnect and Blink membership, what can I expect?
For drivers that currently have both SemaConnect and Blink membership accounts, we will be automatically merging the accounts into a single, Blink account. However, this will only be done if the driver email address is the same on both accounts. If a driver has separate SemaConnect and Blink charging accounts with two different email addresses, a new Blink account will be created with their new email address.
I have a SemaConnect and Blink charging membership with different email addresses but do not want a duplicate Blink account. What can I do?
Simply email support@blinkcharging.com prior to the network transition and we can update your email address so a duplicate Blink account is not created. Then, your accounts will not be merged into one during the transition.
My station requires authorization for use, during the network transition, will stations be fully functioning?
No. We anticipate requiring a maintenance window as we bring existing Semaconnect chargers off of the SemaConnect Network and redirect it to the Blink Network. During this time, only EV drivers with the existing SemaConnect member card will be able to start a charge on the SemaConnect chargers. We will be communicating to both site hosts and drivers well in advance of any maintenance window and it’s anticipated duration as it gets near.
My station does not require authorization, during the network transition, will my stations be fully functioning?
Yes. Stations that do not require authorization will not experience an interruption in service during the network transition.
Will existing SemaConnect member cards work on my SemaConnect charger following the network transition?
Yes. Although existing SemaConnect member cards will work on SemaConnect hardware, we encourage all drivers to use the Blink Charging mobile app so that they can also utilize Blink hardware should they need to.
Do current SemaConnect mobile app users need to download Blink Charging mobile app?
Yes, SemaConnect drivers will need to download the Blink Charging mobile app following the network transition.
When I log into the Blink Network for the first time, will I need to create a new password?
To ensure your account remains secure, the first time you log into the Blink Network following the transition, you will be prompted to change your password. Simply click the reset link, and a temporary password will be sent to your email on file. From there you can create a new password and log in.
I have a SemaConnect membership and a credit card on file. Will I need to re-enter when moved to a Blink membership?
We will be moving all SemaConnect balances over to drivers’ Blink accounts during this transition. At this time, we are planning to transition your credit card information. If this changes, we will be sure to notify drivers via email and in-app messaging.
When will the SemaConnect hardware transition to the Blink Network?
We anticipate the network transition to be completed before the end of Q2 2023.
How will drivers know about these changes?
There is an extensive communications plan being implemented for site host locations, existing SemaConnect drivers, Blink members, and the general public to make them aware of changes as they happen.
What other things are happening during the network transition?
We are not just welcoming SemaConnect hosts, drivers, and hardware to Blink but will begin to bring all of SemaConnect into the Blink brand. As such, you will notice our email addresses will change to BlinkCharging.com, our social media will transition to Blink Charging, and our website will redirect to Blink Charging. We are very excited to be fully integrated into Blink Charging and to have you on this journey with us. Stay tuned to our communications for details as they are released.
How will I stay informed of updates during this transition?
Be sure to have a current email on file and watch for our communications regarding the transition. You can also return to this page as it will be updated frequently. Lastly, please follow Blink Charging social media for updates during and following the transition.
How can I reach Customer Support?
You may reach driver support anytime at support@blinkcharging.com or 888.998.2546.
Host (Station Owners) FAQ
I'm a host of both SemaConnect and Blink chargers. What can I expect?
We will be merging our site host accounts into a single Blink account. During this process, if we have any concerns or questions regarding your host account, a representative will contact you individually.
Following the network transition, how will I manage my stations?
Following the transition to the Blink Network, site hosts will be able to manage their chargers on the new Blink Network. Site hosts will be provided information during and following the transition on how to log into and utilize the Blink Network. Additional resources and training opportunities will be communicated during the transition.
Will my charging equipment change?
No, your physical charging stations will not change. However, as we transition to the Blink Network, several visual cues will be updated so that drivers can understand the hardware operates on the Blink Network with the Blink Charging mobile app. These include the unification of charger status LED colors, updating station screen displays with the Blink name, and in time, updating the branding on the outside of the hardware.
Will existing charging stations be rebranded to Blink?
Currently, in-field charging equipment will only be rebranded on a case-by-case basis. Charger screen cues will inform drivers that SemaConnect equipment is now on the Blink Network.
Will my equipment receive the updated display screens and status LED color changes?
Yes. Upon transition to the Blink Network, all deployed equipment will have the updated firmware to allow for the displays and LED color changes. Equipment deployed after the transition will be updated immediately upon commissioning of the charger in the field.
I have a custom display on my charger, will it remain? How do I change it?
Yes. Custom screen displays will remain on the charger and will be integrated into the new Blink display. Following the transition, you can email hostsupport@blinkcharging.com for assistance with changing your custom display.
My station requires authorization for use, during the network transition, will my stations be fully functioning?
No. We anticipate requiring a maintenance window as we bring existing SemaConnect chargers off of the SemaConnect Network and redirect to the Blink Network. During this time, only EV drivers with the existing SemaConnect member card will be able to start a charge on the SemaConnect chargers. We will be communicating to both site hosts and drivers well in advance of any maintenance window and its anticipated duration as it gets near.
My station does not require authorization, during the network transition, will my stations be fully functioning?
Yes. Stations that do not require authorization will not experience an interruption in service during the network transition.
Will existing SemaConnect member cards work on my SemaConnect charger following the network transition?
Yes. Although existing SemaConnect member cards will work on SemaConnect hardware, we encourage all drivers to use the Blink Charging mobile app so that they can also utilize Blink hardware should they need to.
Will the charging rates at my location change?
No. The rates that you currently offer at your location will be unaffected by this transition.
How will my drivers be able to charge?
Following the network transition, former SemaConnect members will now have a Blink membership. Drivers will use their new Blink membership to charge on both SemaConnect and Blink hardware using the Blink Charging mobile app. Driver information and account balances will be automatically transferred.
When I log into the Blink Network for the first time, will I need to create a new password?
To ensure your account remains secure, the first time you log into the Blink Network following the transition, you will be prompted to change your password. Simply click the reset link, and a temporary password will be sent to your email on file. From there you can create a new password and log in.
What do I need to do during this transition?
Ensure your contact information is up to date on the SemaConnect Network prior to the transition to the Blink Network. We will be communicating to you what to expect throughout this process and will move your account to the Blink Network automatically.
Following the transition, will there be any differences to our contract or regarding revenue checks?
At this time, there will be no changes to our business relationship.
Will the drivers also be informed and given instructions on what to do?
Yes, all SemaConnect members will be notified throughout this process including next steps and when to expect the maintenance window.
Where can I learn more about the Blink Network?
We will be sharing information about the Blink Network in the coming weeks. Throughout the transition process, we will also be hosting site host and channel partner training webinars live and on-demand to help you get started.
When will the SemaConnect hardware transition to the Blink Network?
We anticipate the network transition to be completed before the end of Q2 2023.
What other things are happening during the network transition?
We are not just welcoming SemaConnect hosts, drivers, and hardware to Blink but will begin to bring all of SemaConnect into the Blink brand. As such, you will notice our email addresses will change to BlinkCharging.com, our social media will transition to Blink Charging, and our website will redirect to Blink Charging. We are very excited to be fully integrated into Blink Charging and to have you on this journey with us. Stay tuned to our communications for details as they are released.
How can I reach Host Support?
You may reach host support anytime at hostsupport@blinkcharging.com or 888.998.2546.
Who do I ask if I have concerns or questions?
Throughout this process, you can email us at hostsupport@blinkcharging.com if you have any questions or concerns regarding the transition of your host account from SemaConnect to Blink.
How will I stay informed of updates during this transition?
Be sure to have a current email on file and watch for our communications regarding the transition. You can also return to this page as it will be updated frequently. Lastly, please follow Blink Charging social media for updates during and following the transition.
Channel Partner FAQ
Will my charging equipment change?
No, your physical charging stations will not change. However, as we transition to the Blink Network several visual cues will be updated so that drivers can understand the hardware operates on the Blink Network with the Blink Charging mobile app. These including the unification of charger status LED colors, updating station screen displays with the Blink name, and in time, updating the branding on the outside of the hardware.
Will existing charging stations be rebranded to Blink?
Currently, in-field charging equipment will only be rebranded on a case-by-case basis. Charger screen cues will inform drivers that SemaConnect equipment is now on the Blink Network.
I'm a channel partner with existing SemaConnect hardware - should I return it and order Blink branded equipment?
No. There is no need to return hardware as the equipment deployed will not undergo visual branding. Drivers will understand they can use the Blink Charging mobile app on both SemaConnect and Blink hardware across the country.
Will my equipment receive the updated display screens and status LED color changes?
Yes. Upon transition to the Blink Network, all deployed equipment will have the updated firmware to allow for the displays and LED color changes. Equipment deployed after the transition will be updated immediately upon commissioning of the charger in the field.
Can I begin to offer Blink hardware products?
Yes! Please contact your account representative to get started.
Where can I learn more about the Blink Network?
We will be sharing information about the Blink Network in the coming weeks. Throughout the transition process, we will also be hosting site host and channel partner training webinars live and on-demand to help you get started.
How and when can channel partners start changing point of sales materials?
We will be communicating with our channel partners directly about any marketing collateral, in-store signage and digital assets that are available regarding the visible changes and transition to the Blink network. If you are a channel partner and have specific questions or needs, we encourage you to reach out to your existing SemaConnect contact.
When will the SemaConnect hardware transition to the Blink Network?
We anticipate the network transition to be completed before the end of Q2 2023.
What other things are happening during the network transition?
We are not just welcoming SemaConnect hosts, drivers, and hardware to Blink but will begin to bring all of SemaConnect into the Blink brand. As such, you will notice our email addresses will change to BlinkCharging.com, our social media will transition to Blink Charging, and our website will redirect to Blink Charging. We are very excited to be fully integrated into Blink Charging and to have you on this journey with us. Stay tuned to our communications for details as they are released.
How will I stay informed of updates during this transition?
Be sure to have a current email on file and watch for our communications regarding the transition. You can also return to this page as it will be updated frequently. Lastly, please follow Blink Charging social media for updates during and following the transition.